Something not right with your RIXX eyewear? Our team can assess a possible manufacturing fault, damage or a repair request. This is separate from a change-of-mind return or exchange.

Get help with a fault or repair

Open our support form with photo upload and select Warranty assessment for a possible fault or Repair enquiry for damage, wear or adjustments. Use the Contact us form rather than the order-tracking or report-issue shortcuts. Use the email address from your order and include:

• Your order number or other proof of purchase, if available.
• The product name and a clear description of the issue.
• When you first noticed it, and whether it arrived damaged or happened later.
• Whether you are asking about a possible fault, accidental damage, wear and tear, or are unsure.

Photos: attach clear photos of the whole pair and the affected area using Attach Files in the support form. You can attach up to 10 files, with a maximum of 10 MB per file. Alternatively, send the details and photos together to info@rixxeyewear.com.au. Please use one route for the same enquiry to avoid duplicate requests.

Please wait for our team to assess your enquiry and provide instructions before sending your eyewear back. Submitting an enquiry does not automatically approve a repair, refund or replacement.

Manufacturing faults

RIXX products come with a 12-month manufacturer’s warranty against faulty products. The manufacturer’s warranty does not cover lens scratches, ordinary wear and tear, mishandling or abuse. Our team will assess the issue and advise the appropriate next step.

The 60-day change-of-mind returns window does not prevent you from contacting us about a possible fault. Your rights under the Australian Consumer Law are additional to our manufacturer’s warranty and are not limited to 60 days or 12 months. Where applicable, you may be entitled to a repair, replacement or refund under those consumer guarantees.

Accidental damage, wear and tear or adjustments

Contact us using the same process and tell us what happened. We can assess whether repair is possible and discuss available options and any costs before you decide. Repair availability and a free replacement are not guaranteed.

Looking for an ordinary return or exchange?

For an unused item in its original packaging and as-new condition, please start your return within 60 days of delivery. Read the Returns & Exchanges information for eligibility and regional shipping arrangements, or start a return through Redo.