Warranty & Returns

Can I Return My Order?

In the unlikely event that you are not satisfied with your RIXX Eyewear product, please return it to us within 60 days of when it was delivered to you. We will gladly provide a refund, store credit or exchange if the product is in its original packaging and still in ‘as new’ condition.

Australian Returns

We are pleased to announce that we now offer free returns Australia-wide. To start the return process, please follow the steps inside our returns portal below.

  1. Click here to enter our return portal.
  2. Provide the requested information.
  3. Use the Australia Post return slip we provide to repackage the item. You can use the RIXX packaging, which has a spare tape strip for returns.
  4. Drop the package off at your nearest Australia Post branch.

US Returns

All return requests should be submitted through our return portal.

US customers have the option at checkout for our Checkout+ experience. This entitles you to protection on your order from loss, damage, or theft as well as free returns shipping.

Customers who opted out of Checkout+ should still submit their return request through our return portal. However, you are responsible for covering the cost of return shipping. Labels should be purchased through our portal.

International Returns

Please note that for returns outside of Australia and the US, the cost of return shipping must be covered by the customer. All return requests should be submitted through our return portal.

Once your return is approved, please send it to:

Attn: RIXX Eyewear
PO Box 189
Melville, WA 6956
Australia

If you have any questions or require assistance with an international return, please contact our customer service team at info@rixxeyewear.com.au.

What if My RIXX Eyewear Product Is Damaged?

All RIXX Eyewear products come with a 12-month manufacturer’s warranty against faulty products.

Whilst at RIXX Eyewear we pride ourselves on having the highest standard of durability built into everything we produce, we do not cover lens scratches, wear and tear, mishandling or abuse.

We try our best to accept all items exchanged to us. Please refer to our Terms and Conditions page for more information on warranty and returns.