Black Cap
Description
Shipping & Returns
All orders are packed and shipped with care by our team at our Perth office with Aus Post. This allows us to provide high quality service and add a personal touch to your order.
Please allow one business day for processing after placement of your order.
Shipping is free on all domestic and international orders. For more info and shipping times visit here.
12 Month Warranty & Returns
All RIXX products come with 12 months manufacturers warranty against faulty products or damaged products. Get more info on our warrantee policy here.
We are pleased provide free returns on all orders Australia wide.
In the unlikely event that you are not satisfied with your RIXX Eyewear product, please return it to us within 10 days of when it was delivered to you. We will gladly provide a refund if the product is in its original packaging and still in ‘as new’ condition.
Please note that for international returns, the cost of return shipping must be covered by the customer.
For more info visit here.
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Beach Paddle Set
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Out of stockEyewear questions we frequently receive:
Where Can I Try on RIXX Eyewear?
Where Can I Try on RIXX Eyewear?
If you'd like to try before you decide, there are a few options.
Purchase your eyewear in order to try them on with full assurance of our free returns policy if they don't work for you.
If you're near to one, you can visit one of our stockists that typically hold most of our styles. Check out all of our stockists here.
Alternatively, you can use our Find Your Fit Guide to help ensure that you are getting the style that best suits you. A fair warning, use this as a guide only.
What payment methods do you take?
What payment methods do you take?
We accept most standard payment methods like Visa/Mastercard, PayPal, Apple Pay, Google Pay as well as Klarna, ZIP Pay and AfterPay as alternative payment methods.
Prescription Eyewear FAQs
What do I need?
A valid prescription. Simply upload your current prescription with a valid expiry date or send us an email at info@rixxeyewear.com.au following the completion of your purchase.
Pupil distance (PD). Along with your valid prescription, we also need your pupil distance to ensure your eyes sit correctly behind your prescription lenses.
This is far less complicated than it sounds.
How long does it take from order to arrival?
Your glasses will be delivered within 7-18 business days from the moment you order them.
We strive to have them in your hands and on your face as soon as possible, although delivery times may vary depending on the prescription you have ordered.
Our customer service team will keep you updated along the way so you are never in the dark.
Once your order has been shipped, you will receive an email with tracking updates from Australia Post.
Returns policy for prescription orders
Please be aware that prescription lenses are a medical item and can’t be returned unless there is a manufacturing issue. If that is the case, you can contact our customer service team at info@rixxeyewear.com.au and we will work towards resolving the problem as quickly as possible.
Are you eligible for a healthcare rebate?
We have some great news for your back pocket. RIXX Eyewear is covered by all major Australian private health funds. That means more savings for you!
If you aren’t with Medibank, Bupa, HCF, HBF, NIB, GMHBA or Australian Unity but still have healthcare insurance then you will be sorted.
How do you claim the rebate?
As you are purchasing glasses online, we will provide you with the required information to pass onto your health fund to be able to claim. Most rebates are processed within 4-5 business days, which means more money back in your pocket.
Need specific lenses you can’t see?
Please email us at info@rixxeyewear.com.au we are happy to work with you to get your required lenses